TERMS & CONDITIONS
Updated June 9, 2023
Policies for Returns, Order Cancellation, and Price Changes
The nature of our business, in a number of "lines" is such that our prices are fairly dynamic to the market, so you may see individual prices of unique items change quite frequently. This is because collectibles have a unique demand cycle, and prices can change day to day. Because of this, we cannot offer a best price refund if the item you purchase subsequently has a lower offering price. In fact, it is more likely that you will see unique or limited items go up in price, but it does happen that they fluctuate downward as well.
Sometimes it is just not possible to cancel an order or to cancel it in time. So please, do your best to make sure you want an item before you order, as there is no guarantee that we can cancel your order before it ships.
We are a small shop, and so much of our time is devoted to taking orders, answering questions, and shipping orders, that you should not place an order hoping you can cancel, as we just might not be able to cancel an order before the shipping process begins I know it sounds simple, but we are so focused on getting orders out, that shifting gears to cancel is not a priority, and any request to cancel will be prioritized below our current process to ship as quickly as we can.
Specific cancellation policies and procedures: special orders, damaged,
Special orders have other cancellation policies which are part of the listing.
If you do request a cancellation, your order is only canceled when you receive a confirmation that it is canceled. When you do request to cancel, it is a multi-process step, and the first step we will undertake is to cancel the shipping. The actual cancellation of the order and any refund, less cancellation fees, if applicable, is a separate process, and will be put in the queue to process, i.e. a few days later.
Items that have been shipped
In the event that you try to cancel an order, but the order is shipped to you, then all rules apply to a returned item, including the cost for shipping both ways.
Once your order gets placed, the order and shipping process kicks in and we might not be able to cancel the order. If you need to cancel an order you should send an email to: firstname.lastname@example.org, and include your order number and "cancel" in the subject line. Please keep in mind, that your order is not canceled until we confirm whether we were able to cancel your order or not. You may call, but we suggest that email is the best route, and then you have a trail of your communication, and our reply.
Absent a specific cancellation policy on special orders and reservations, the cancellation fee is 25%. Other purchases are subject to a 10% cancellation fee.
Purchases are subject to a cancellation fee.
Other than special orders, you may cancel an order without a fee within the following time frame, whichever occurs first:
Within 12 hours of placing an order;
For the purchases of firearms, when your local gun dealer's FFL is confirmed by our compliance officer, and that approval email is sent to you.
Keeping in mind, that the 12-hour rule only applies if we are able to cancel the order in time. Many times we are, but many times, our attention is on the shop or shipping. We do measure the 12 hours from when you contact us, but only if we are able to catch the order in time and acknowledge your email.
In the case of an item that was purchased and we were unable to fulfill your order due to the item being damaged or out of stock, there is no fee for cancellation. Also, for normal back-orders that are not classified as a reservation or special order, you may cancel at any time prior to being notified that your order is ready for shipment, without penalty.
Our core philosophy, is we are here to serve you. We want you to be happy with your purchase, and will obviously work with you if an item is damaged or defective.
Sometimes damaged or defective items are referred to the manufacturer or shipper, but we will do our best to get you a replacement on items that arrive defective or damaged.
We want to help if you have a problem with your purchase. Bottom line. Sometimes there is an issue with a purchase. We are not your adversary, we want you to be happy with purchasing at Charlie's.
Items and situations eligible for a return
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Timeline: Beyond the normal return time, items that are still offered for sale may be returned within 60 days for store credit.
What cannot be returned?
For firearms and federally regulated firearm parts (like serialized receivers, suppressors, etc.), we do not accept returns.
Your local gun dealer or transfer agent (FFL) is responsible for inspecting your regulated item for defects and arranging for the return of defects, prior to him/her transferring to you.
Items that aren't eligible for returns:
Several types of goods CANNOT be returned.
Ammo and firearms (once transferred to you) cannot be returned. We also do not accept products that are hazardous materials, flammable liquids, or gases. Additionally, Gift Cards or similar items of store credit cannot be returned.
Returns and Other Problems:
For replacement/exchange that is an error on us, we will promptly replace. If you would like a different selection, then shipping is your cost, but we will make a reasonable accommodation to meet your request.
For normal returns, you have 10 days from the day you receive your product to notify us that you would like to return it.
Items purchased on Gunbroker.com have a five-day return period.
Please note that if you have any problem, you should contact us by email at email@example.com. You may call, but we still need a written explanation to preserve your right to return or otherwise receive a replacement or other remedy. We want to hear of the problem and start the process to fix the problem, and the best way to do that is by email. After you have emailed, we will get in-touch with you. If you cannot email us, please send us a letter at the address below.
For returns, please reach out to our customer support team.
Also, and this is very important, if you have purchased through Gunbroker.com, please do not email us through their email system. Please send an email to the email address above, or you can reply to any email that we have sent to you, but not in the Gunbroker.com system. The reason is that we cannot track your email, it is very hard to read, and we will not have your name and order number. Again, to preserve any rights you have to return merchandise, you must email us from your personal or business email address, and not through Gun broker's system.
If you have been asked to return an item, please make sure you have an RMA number or authorization to return it. Items can be returned to: Charlies Custom Clones, 9893 Georgetown Pike, Suite 122, Great Falls, VA 22066.
There are certain situations where only partial refunds or credit are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error, and any item not timely returned after a return is authorized.
Unless otherwise specified in your listing, your item is subject to the following restocking fees. There are no restocking fees for store credit.
If the item price is less than $100: 20%
Items between $100 and $500: 15%
Items between $500 and $2,000: 10%
Items over $2,000: 5%
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Gift Certificate Terms and Conditions
Purchasing Gift Certificates
1. Charlie’s Custom Clones offers electronic gift certificates that can be purchased only at https://charliescustomclones.com/giftcertificates.php (“Website”).
You must create or sign in to an account with Charlie’s Custom Clones to purchase Gift Cards, which also constitutes acceptance of Charlie’s Custom Clones Website Terms and Conditions. You must have a valid e-mail address for the purchaser and recipient of the Gift Card for the purchase to be complete. Charlie’s Custom Clones will provide Gift Cards electronically in the form of a unique coupon code sent via email to the recipient of the Gift Card. No physical cards will be issued.
Gift Certificate Amounts
Gift Certificate amounts can be custom entered and must be between $25.00 - $1,000.00
Redeem Gift Certificate
To redeem a gift certificate at Charlie's Custom Clones, follow the simple steps below.
You need your unique gift certificate code, which is part of the gift certificate that was emailed to you as an attachment. It will look something like Z50-Y6K-COS-402.
Browse the store and add items to your cart as you normally would.
Click the 'View Cart” link to view the contents of your shopping cart.
Type your gift certificate code into the 'Redeem Gift Certificate box and click 'Go'.
You must be signed in to your account [or create an account] at checkout to make a purchase. Redeem any Gift Certificates by typing the promotional code in the appropriate box during checkout. Codes do not automatically apply to your cart; you need to type them in to use them. Gift Certificates may only be redeemed in connection with new purchases on the Website and may not be applied to previous purchases. Gift Certificate balances will be used against the total order amount, including any applicable shipping/handling fees, taxes, and other fees that may apply. Gift Certificates may not be applied to specific items within an order. Gift Certificates may not be used to purchase another gift card. Any unused Gift Card balance after purchase will remain on the Gift Card account. If any purchase exceeds the total value of the Gift Card account, the balance must be paid with a credit card or any other payment method accepted by Charlie’s Custom Clones before checkout. Invalid, unintelligible, or otherwise unidentifiable Gift Card numbers will not be redeemed.
2. Gift Certificate Balance The holder of a Gift Certificate can keep track of their gift card balance in their Charlie’s Custom Clone account on the URL https://charliescustomclones.com/giftcertificates.php
Once the amount associated with a Gift Card code is exhausted, that code will no longer be valid and may no longer show up in the holder’s account.]
1. Gift Cards cannot be reloaded or recharged. Gift Cards may not be transferred to another account or resold. Gift Cards cannot be returned or redeemed for cash unless required by applicable law.
2. If you return an item or cancel an order to which a Gift Certificate payment was applied, the Gift Certificate amount will be restored as store credit. Any other payments will be processed pursuant to the applicable provisions in these Terms and Conditions. Charlie’s Custom Clones reserves the right to reject and/or cancel any Gift Certificate, terminate the associated Website Account, and take any other appropriate legal actions if Charlie’s Custom Clones suspects that any Gift Certificate has been obtained or is being used fraudulently, in its sole discretion. Charlie's Custom Clones reserves the right to correct the Gift Card balance if it discovers that a clerical, billing, or accounting error has occurred.
3. Risk of Loss. Once Charlie’s Custom Clones has sent the email to the Gift Certificate recipient with the promotional code, all titles, and risks of loss associated with that Gift Certificate pass to the holder of the Gift Card. If you do not see a receipt for the Gift Certificate, ensure you have checked your spam and junk folders.
Charlie’s Custom Clones has no obligation to replace lost or stolen Gift Certificate codes except where required by law. You are solely responsible for the security of your Website account, password, and Gift Card code. If you believe that someone has improperly used or stolen your Gift Certificate code, please report the circumstances to Charlies Custom Clones Customer Support at firstname.lastname@example.org or by phone at 703-953-2882
4. If by law Charlie’s Custom Clones is required to remit your Gift Certificate balance to a state agency as abandoned property due to lack of use of the Gift Certificate, you agree and acknowledge that it will be your responsibility to reclaim the Gift Certificate balance from the state before using the Gift Certificate.
5. Gift Certificates expire after 5 years. Charlie’s Custom Clones does not charge dormancy fees, service fees, or other fees in connection with the purchase or redemption of Gift Certificates.
6. Limitation of Liability. GIFT CERTIFICATES ARE PROVIDED BY CHARLIE’S CUSTOM CLONES FREE OF ANY WARRANTY, EXPRESS OR IMPLIED. CHARLIE’S CUSTOM CLONES IS NOT RESPONSIBLE FOR THE QUALITY, LEGALITY, OR ANY OTHER ASPECT OF THE ITEMS PURCHASED WITH THE GIFT CERTIFICATE.