Shipping
Purchases are shipped in the order in which they are received, although priority is given to expedited shipping, like UPS 3-day and next day air, and USPS Priority Mail. Free shipping is quoted as 5-7 days, and ships when all other processing is complete.
Note: 2-Day and 3-Day shipping does not mean we ship same day. Expedited shipping will receive preference, but even with expedited shipping, we take a number of days from order to ship date. If you need something faster, email us, or use our online CHAT.
We are a small niche business and custom shop, and while some items are "off the shelf," your order might be behind a larger custom order. This means that while we ship 2 to 3 times a week, your order will take a few days to ship, unless you make arrangements for expedited shipping in advance.
Some items, like high end rifles and chassis and some scopes are made to order by the manufacturer, and will have extended lead times.
Many of our rifles and upper receiver groups are custom configured, and require shop time to be completed. These items take one or two weeks to ship.
Shipment of registered items (firearms and serialized receivers) ship only to federal firearms licensees. We have a very specific process that we follow, which includes several quality checks for compliance with federal laws. You will have your FFL send their license to us by email, as a .pdf. Our compliance lead will check the order for completeness: You have the FFL address as your shipping address, and your FFL has sent us a valid license, before your order advances. Firearms and serialized lowers take an extra 3 days, on average, for compliance, and often a hold on your order until all compliance matters are in perfect shape. Please anticipate added time, and do your best to follow the instructions on the listing, to limit and delays.
With respect to the shipment of ATF regulated items, and other firearms parts. We reserve the right to unilaterally not accept or cancel a shipment for any reason, or for no reason.
Shipment of firearms to restricted states, like California and New York, may require the purchase of a special compliance package to comply with state laws. If you live in a restrictive state, we will work with you and your firearm dealer or transfer agent (FFL) to legal ship what can be shipped to you, but ultimately, it is your responsibility to understand and comply with local and state laws. It is our responsibility to comply with all federal laws. We are not your lawyer. We will help and act and follow your instructions, as long as we have no reason to believe that those instructions are illegal where you live, but you must be the final judge of the legality of your purchase and of our shipment. In the event that you purchase, and we ship an item that is not allowed in your state or locality, that is 100% your responsibility, which could include the loss or confiscation of your purchase or personal legal consequences.
With the exception mention above for custom configured rifles, upper receiver groups, rifle chassis and some factory ordered rifle scopes, which have an extended lead time, Our average time to ship is 4 days from date of order, or date of compliance approval, if a firearm, for off the shelf items, or some items that we ship for regional warehouses, with whom we contract for fulfillment. At times, this can be faster, or longer, depending upon our volume, and when we have special purchases and the receipt of back-ordered merchandise, this time can easily extend much longer. When backlogs occur, you will normally receive an email advising of the backlog and timing.
We do our best to keep our inventory current on the Website, but occasionally will be out of stock on an item. If this occurs, we will ask if you would like to wait, get a replacement, or cancel the order or part of the order.
Discounted Shipping
From time to time, we may offer discounted or free shipping. Rifles, Shotguns and Ammunition do not qualify for discounted or free shipping, due to their size and weight. If you have these items in your cart, your entire order will not qualify for any shipping discount. You are always welcome to place separate orders. We offer free domestic shipping on orders over $149.00
International Shipping
Charlie's has partnered with EasyExport to facilitate International Shipping and Exporting - Learn more about our International Shipping and Export Policies and Procedures
For assistance or questions - Contact us at support@charliescustomclones.com